All job offers Department Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE You are a passionate Brand Ambassador and business leader who communicates the Brand's philosophy and values to both the store team and the client. You take ownership of your department's performance, actively supporting and implementing initiatives to achieve set targets. You ensure an exceptional client experience by maintaining a strong presence on the shop floor and leading by example, always placing the client at the forefront. As a motivating and inspiring manager, you coach and collaborate closely with your team to help them reach their sales targets and maximise all commercial opportunities. RESPONSIBILITIES Lead your department team to exceed financial targets and maximise sales performance, contributing to the overall success of the store. Support the Store Manager in developing and implementing business plans by analysing departmental performance and proposing relevant action plans. Drive the team to surpass their KPI targets. Promote cross-selling and up-selling across product categories. Maintain a strong presence on the shop floor, ensuring the highest standards of client approach and service. Encourage Omni-Channel awareness within the team and support the use of digital tools to enhance client relationships and achieve business objectives. Support the development of the e-commerce channel by responding promptly to online orders and consistently delivering a high standard of service. Stay informed on market trends-particularly those relevant to your department-and share insights with appropriate functions. Ensure visual merchandising attracts clients and maximises sales, in line with company guidelines. Place the client at the heart of all activities, leading by example to create a welcoming environment and ensuring the team strives to meet every need and request. Cultivate a client-centric mindset by developing and maintaining strong client relationships and delivering meaningful after-sales experiences. Guarantee excellent client satisfaction and the highest level of service through the execution of the Brand Selling Ceremony. Proactively identify opportunities to attract new clients and grow departmental sales. Strengthen client loyalty by supporting the team in executing clientelling initiatives. Manage customer complaints proactively to maintain positive client relationships and outcomes. Act as a strong motivator, fostering team spirit through effective communication and cultivating a positive, energetic environment-visible even to clients. Promote open communication within the team and lead morning briefings on relevant topics. Fully master all company tools and applications, including IT and digital platforms, and ensure the team is kept up to date with relevant updates. Understand team needs and priorities, and train and inspire the department on product knowledge, sales techniques, client service, and company policies and procedures. Identify talent within the team and propose development opportunities to the Store Manager, helping to define appropriate development pathways. Ensure team development through coaching and regular follow-ups on individual action plans. Actively support the Store Manager in market mapping for recruitment or research purposes. Lead by example to ensure the team handles products with the utmost care and respect, evident in every ceremony or procedure. Promote synergy and cooperation between front and back of house. Support the enforcement of company procedures relating to cash handling, inventory, logistics, and reporting as required by Head Office. Contribute to the effective and efficient care of company assets. Provide feedback and suggestions regarding departmental needs to the Store Manager, and where appropriate, to Visual Merchandising and Retail Merchandising teams. Ensure efficient back-of-house organisation for the department, taking responsibility for asset protection and maintaining staff grooming standards. Ensure company policies and procedures are proactively implemented across all operational activities within your department. KNOWLEDGE AND SKILLS Fluent in Swedish Ability to drive departmental performance by exceeding financial and KPI targets, identifying commercial opportunities, and contributing to overall store success-essential in high-performing luxury retail settings. Demonstrated skill in delivering exceptional client service through presence on the shop floor, execution of brand ceremonies, and proactive complaint resolution. Prior experience in luxury or premium brands is vital to meet elevated client expectations. Strong leadership and motivational skills to inspire, coach, and develop a sales team. Experience in fast-paced environments is key to maintaining energy and focus while nurturing talent. Effective communicator with the ability to share insights, lead briefings, and collaborate across departments. Staying informed on market trends especially within the luxury sector crucial for maintaining relevance and driving innovation. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Location This position is located at Kungsgatan 46, Goeteborg, , 41115 Sweden Role Summary The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business#UrbanEU #LI-TS1 The Perks Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.