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Director, Area Manager - Site Tech Operations

Country : Sweden Sweden


Category : Retail management

Contract type : Permanent

Availability : Full time

Company presentation

Company Description
H&M Group is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organisation delivers solutions for the entire value chain for all our brands.  
We are accelerating digitalisation and to stay relevant, we need to ensure we have strong leaders in place to bring our best capabilities, innovation ideas and talented technologists to support the transformation of H&M Group.

Job description

Job Description

We are Looking for a Head of Site Tech Operations with a passion about maintaining a best-in-class Edge site Core Technology Platform. You will create the strategy for establishing world class maintenance, operations, and management of the Site Technology Tech Service Area, thereby maintaining, and improving a core high-quality, secure technology service to the H&M Group business. This includes scaling down and phasing out legacy technology over time, as well as re-engineering/transforming as necessary. Ensuring stable, secure, and scalable operations and high-quality service as necessary to drive business value will be among your key objectives.  You will also be responsible for the end-to-end costs of operations and programs to either decommission or deliver the necessary improvements to the overall environment. 

As Head of Head of Site Tech Operations your responsible will include but not be limited to 

  • Accountable for availability of a fit-for-purpose Edge Site core technology infrastructure at all times 
  • Responsible for deployment and maintenance of e.g., Edge Site platform infrastructure, facility tech and digital workplace managed devices platforms 
  • Responsible for implementing cost-efficient sourcing and provisioning of hardware 
  • Ensure assigned teams understand the overall direction, vision, delivery process and responsibilities for any given initiative 
  • Responsible for tracking monthly spend, creating a strategy to continuously optimize the run cost whilst maintaining the best levels of quality, fit for the business 
  • Monitor vendors and market regularly for new software, hardware and best practices in endpoint device and edge compute operations technology 
  • Responsible to ensure that services are implemented according to Enterprise Architecture guidelines and promotes an agile tech landscape to furthest extent 
  • Accountable for establishing a self-service, scalable catalogue of Site technology services to be consumed by the rest of the organization (business, value streams, BT, etc.) 
  • Lead, coach and develop members of the area, promoting best practice in technical architecture and continually benchmarking against industry standards 
  • Formal staff responsibility, including salary review, performance dialogues and support in individual development plans and competence needs 
You have deep understanding and Functional knowledge in  

  • Tech service management & delivery/Technology Platform Management 
  • Facility & hardware operations 
  • Mobile Device Management & Operations 
  • Device management at global scale (100,000+) 
  • Strong communication skills in English (spoken and written) 
  • ITIL - Advanced, Certification preferred
  • IOT, BYOD and device identity using zero trust
  • DevOps and agile methodology



We believe you have proven advanced training in engineering, information technology or equivalent and 10+ years of experience (showing upward trajectory and diverse experience across multiple teams) in endpoint device / Site technology operations, of which 5+ years of leadership experience. We also believe you have strong leadership skills and as a role model for our values you are putting them into action, you are expected to demonstrate excellent cognitive, social, and emotional skills and know how to nurture them in others by having the ability to commit to directional decisions, take ownership of the whole and collaborate across boundaries. You create trust and dare to lead and communicate in a timely and clear way. In addition to this you have deep understanding and knowledge within:  

  • 5+ years' experience in managing PC and mobile device manufactures, upgrades and OS transitions 
  • 5+ years of experience working with global teams and vendors across multiple continents  
  • 3+ years' experience in retail store hardware technology, IOT, scanners, POS systems required 
  • Demonstrates a combination of a highly technical engineering leader and effective relationship skills 
  • Deep understanding of the cost drivers in systems delivery and operations and the commercial consequences of the technical decisions made. Ability to manage and prioritize dozens of requirements, deadlines, & projects 
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