Stockholm, Stockholms län, SE
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Customer Relations & Sales Ambassador - Swedish - to be Based at hq Amsterdam

Country : Sweden Sweden

Town : Stockholm

Category : Retail

Contract type : Permanent

Availability : Full time

Company presentation

We are looking for authentic, driven, and dynamic personalities who are passionate about everything Rituals stands for. Would you like to join our amazing company and make a significant contribution to our wonderful brand? Start today!

Job description

Customer Relations & Sales Ambassador - Based at HQ Amsterdam, the NetherlandsCan you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the beauty/wellbeing industry? And are you ready for an adventure in the capital city of the Netherlands? Then you should apply to this position at Rituals!YOU ARE ALL ABOUT CREATING EXPERIENCESWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunity or moment of joy. Creating experiences, thinking outside of the box and being creative in offering the right solution is what you like. Sharing an experience with our customers is what motivates you and our colleagues. This matches you as enthusiastic Customer Relations & Sales Ambassador. For at least 24 hours per week (32, 36 or 40 hours also possible), you:
- Support our customers on social media, by e-mail and on the phone.
- You love to spot sales opportunities and recommend our products to fit the needs of the customers.
- Don't follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
- Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service. JOIN OUR TEAMWithin the Customer Relations department, you work together with international and motivated colleagues. Just like you, they are driven to deliver the best quality every time. You notice that especially by their creativity and solution-orientated mindset. It's for a good reason that Rituals won the Award for Best Customer Service in 2022! And how do you best describe our working atmosphere? Fun, connected, and with a lot of energy.THIS IS YOUHigh on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are as an Ambassador patient and helpful. You truly listen and come up with relevant questions to help our customers. Besides, working in a fast-paced environment energizes you. And on top of it, you have:
- A big desire to relocate to the Netherlands;
- Graduated from MBO/HBO level;
- A background in a customer service-oriented position;
- No customer allergens; you can get along with everyone;
- And, most importantly, are you a native Swedish speaker and a master of the English language.A GUIDE WITH OUR BENEFITSIf you feel good, our customers feel good. Therefore, as Ambassador, based on a 40-hour workweek, you get:
- A salary that matches your knowledge and experience.
- A Macbook.
- 20% discount on our products.
- Unlimited access to the "Rijksmuseum" in Amsterdam.
- Fresh fruit, free snacks and healthy lunches.
- Opportunities to continuously develop yourself by attending training and courses.
- And a lot more!We understand that relocating to a foreign country can be exciting and nerve wrecking at the same time. To help guide you through this process, we offer you some relocation support that you can adjust to your own preferences. Some of the options to choose from:
- Relocation Allowance
- Flight ticket and luggage
- The coverage for two weeks of temporary housing
- The possibility to register at the Rituals HQ while you await your BSN-registration numberAnd of course, we are happy to share all the information we gathered through the years as Rituals Ambassadors have relocated from all over the world.
- Working hours for this role will be with shifts between 08:00-21:00 from Monday-Sunday and may change when required to match the business needs. This also includes bank holidays.
- Flexibility is required for this position.
- Before you start, you will take part in an inspiring one-week training program to learn about all ins and outs of Rituals.
- For this position, you can't work from abroad
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